Returns & Refunds Policy

We want you to be happy with your purchase. If you change your mind about an order, we offer a 30-day returns policy in addition to your statutory consumer rights.

30-day returns

You may request a return within 30 days of receiving your order.

Items returned under our voluntary 30-day returns policy should be:

• Unworn and in their original condition
• Returned with all original packaging and accessories supplied with the item
• Accompanied by any documentation supplied with the order
• Securely packaged to avoid damage during return transit

We reserve the right to make an appropriate deduction where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality, subject to your statutory rights.

Your statutory cancellation rights

If you are a UK consumer purchasing online, you generally have a statutory right to cancel your order within 14 days of receiving the goods without giving a reason, subject to the applicable legal exceptions.

If you exercise your statutory cancellation right, we will provide the refunds required by law.

You are normally responsible for the direct cost of returning unwanted goods when exercising your statutory cancellation right. Where goods are faulty, damaged or not as described, we will deal with the return and any applicable costs in accordance with your statutory rights.

Nothing in this policy affects your statutory rights.

Faulty or incorrect items

If your item arrives faulty, damaged or materially different from the product description, please contact us as soon as possible.

We will work with you to resolve the issue in accordance with your statutory consumer rights.

Refunds

Once a returned item has been received and inspected, we will process any applicable refund in accordance with this policy and your statutory rights.

Refunds will normally be made using the original payment method.

How to request a return

Please contact us at:

contact@thewatchpantry.com

Please include your order number and a brief description of the reason for your return.

We will provide the relevant return instructions.

Return address

The return address and instructions will be provided when your return request is approved.

Please do not send an item to an alternative address without first contacting us.

Contact

The Watch Pantry
1 Trinity Street
Stalybridge
SK15 2PW
United Kingdom

Email: contact@thewatchpantry.com
Telephone: +44 7598 440309