Frequently Asked Questions

Are your watches genuine?

Yes. We sell genuine products and do not knowingly sell counterfeit or replica watches.

The Watch Pantry is an independent retailer and is not an authorised dealer or official agent of the brands we sell, unless explicitly stated otherwise on a particular product page.

Our watches are sourced through established suppliers and we retain supplier and purchasing documentation.

Are you an authorised dealer?

The Watch Pantry is an independent retailer and is not an authorised dealer or official agent of the brands we sell, unless explicitly stated otherwise on a particular product page.

We make this distinction clear so customers can make an informed purchasing decision.

Do your watches come with the original box and paperwork?

Yes. All watches sold by The Watch Pantry are brand new and supplied with their original manufacturer packaging and documentation.

The exact contents of the manufacturer's documentation may vary between brands and models, but the product will be supplied with the original packaging and documentation provided for that watch.

Do your watches have a warranty?

Products sold by The Watch Pantry are covered by our stated 2-Year The Watch Pantry Warranty, subject to the terms of our warranty policy.

Where a manufacturer's warranty is also supplied with a particular product, this will be stated on the relevant product page.

Where are orders dispatched from?

Orders are dispatched from our UK business operation in Stalybridge, Greater Manchester.

How quickly will my order be dispatched?

Orders placed before 14:00 Monday to Friday are normally dispatched the same working day. Orders placed after 14:00 are normally dispatched on the next working day.

Orders are not normally dispatched on weekends or UK public holidays.

What is your returns policy?

We offer a 30-day returns policy in addition to customers' statutory rights.

Please see our Returns & Refunds Policy for full details, including the separate statutory cancellation rights that apply to online purchases.

How can I contact you?

You can contact The Watch Pantry by:

Email: contact@thewatchpantry.com
Telephone: +44 7598 440309

Our business address is:

1 Trinity Street
Stalybridge
SK15 2PW
United Kingdom

Do your prices include VAT?

The total price displayed at checkout will show the amount payable by the customer, including any applicable taxes and delivery charges.

If you have a question about the price of a particular product, please contact us before placing your order.