FAQs

About Our Business

Who are you and how can I contact you?

We are The Watch Pantry, located at 1 Trinity Street, Stalybridge, SK15 2PW, United Kingdom.

You can reach us at:

  • Email: contact@thewatchpantry.com
  • Phone: +447598440309
  • Customer Support Hours: [Mon-Fri: 9am-6pm], [Sat: 9am-5pm], [Sun: 10am-4pm].

We aim to respond within 24 hours.

Is your website secure?

Yes. Our entire website uses secure HTTPS encryption and SSL certificates to protect your data. All purchases are processed through secure, PCI-compliant payment gateways.

How do you protect my personal information?

We collect and use personal information only for fulfilling orders, delivering products and customer support.
Full details are available in our Privacy Policy.

Products, Pricing & Availability

Are your product listings accurate?

We keep all product titles, descriptions, images, pricing and availability accurate and up to date. The information you see on our website always matches the product data we provide to Google.

What happens if a product goes out of stock?

If an item is out of stock, it will be marked as Out of stock on our website and in our product listings. If stock changes, our website and product feed update accordingly.

Do you sell genuine products?

Yes, all products we sell are sourced from authorised distributors. We do not sell counterfeit or replica products.

Do you sell used or refurbished items?

All items we sell are brand new unless clearly stated otherwise on the product page.

Will the price I see in an ad or Google listing always match the website?

Yes. Prices displayed in Google Shopping or Google Ads will always match the price on our product page. If prices change, our website and product feed update automatically.

Do you charge any hidden fees?

All prices shown on our website are final. We do not charge any hidden fees.

Ordering & Payment

What payment methods do you accept?

We accept:

  • Credit/debit cards (Visa, Mastercard, American Express, Diners Club, Discover, Maestro and UnionPay).
  • ApplePay
  • Google Pay
  • Shop Pay
  • Shop Pay Installments

All payments are processed securely.

Can I cancel or change my order?

If your order has not yet been dispatched, please contact us immediately and we will be able to cancel your order. Once shipped, cancellations are no longer possible, but you can return the item for a full refund in accordance with our Return and Refund Policy.

Shipping, Delivery & Taxes

What are your shipping options and costs?

We offer the following shipping options:

  • Free Shipping (Royal Mail 1st Class Signed For)
    • Delivery Time: 1–2 working days - Delivery times are estimates provided by Royal Mail and may vary.
    • Free on all orders within the UK.
  • Royal Mail Special Delivery Guaranteed by 1pm
    • Delivery Time: Next working day delivery - Delivery estimates are provided by Royal Mail and may vary due to unforeseen circumstances.
    • Cost: £10 for all orders.

If the item is ordered before our cut-off time of 14:00 (Monday–Friday) and Royal Mail does not deliver it on the next working day, we will refund the shipping cost.

When will you ship my order?

Orders are shipped the same working day (Monday-Friday) if ordered before our cut-off time of 14:00. Orders placed after 14:00 will be dispatched the next working day.

Do you ship internationally?

No, we only ship to addresses within the UK.

How do you handle taxes or VAT?

We are not VAT registered so VAT is not payable, therefore it is not included in the price or added at checkout.

Returns, Refunds & Exchanges

What is your return policy?

We offer a 30 day return window from the date you receive your item.

To be eligible for a return items must be:

  • Unused
  • In their original condition
  • In their original packaging

We do not accept returns for items that are used, worn or have been removed from their protective plastic wrapping. 

Unless stated otherwise on a product page, all items we sell are eligible for return within 30 days.

Full details are provided in our Return and Refund Policy.

How do I start a return?

Please contact us at contact@thewatchpantry.com with your order number and reason for return. We will provide instructions and a return address.

Full details are provided in our Return and Refund Policy.

Do you offer refunds?

Yes. Once we receive and inspect the returned item, we will process a refund to your original payment method within 3 business days. This inspection is only to confirm the item is in its original condition.

What if an item is faulty, damaged, or not as described?

If you receive a defective or incorrect item, we will replace it or issue a full refund at no additional cost. Please notify us as soon as possible, ideally within 7 days of delivery, so we can resolve the issue promptly.

Do you offer exchanges?

We don't currently offer direct exchanges. However, you can return your item within 30 days from the date of delivery for a full refund. You can then place a new order for the item you would like to purchase.

Advertising & Google Listings

Why am I seeing your products in Google Shopping or other ads?

We use Google Merchant Center and Google Ads to promote our products. These listings show real, up-to-date product information pulled directly from our website.

Is the information in ads accurate?

Yes, we ensure that all prices, availability, promotions and product details displayed in ads match exactly what is shown on our website.

Do your ads lead to the same product shown?

Yes, clicking an ad will take you to the correct product page with matching details.

Order Issues & Customer Support

What should I do if I have an issue with my order?

Please contact us at contact@thewatchpantry.com with your order number and details of the issue. We aim to reply within 24 hours and resolve the issue as quickly as possible.

How do you handle complaints?

We take all concerns seriously. We will aim to acknowledge all complaints within 24 hours and resolve them as quickly as possible.

Policies & Legal Information

Where can I find your policies?

You can read all our policies here:

How often do you update your policies and FAQ?

All information on this page is accurate and updated regularly to ensure full transparency.

Additional Questions

If your question is not answered here, please contact us at contact@thewatchpantry.com and we’ll be happy to assist.